The COVID-19 pandemic dramatically changed the way people work, as working from home became the rule rather than the exception. Moving forward, many companies are continuing to support 100% remote workforces, or they’re adopting a hybrid work model, with some employees working in the corporate office, some working at home, and many splitting their time between the two.
These remote and hybrid workers rely on company-provided technology to communicate with managers, co-workers, and customers. Savvy organizations want to provide every worker with a good digital employee experience (DEX) — the perception that employees have about the technology they interact with for work. To do that, companies need total visibility into how their employees are experiencing the technology they depend on to do their jobs.