In five short years, artificial intelligence for IT operations (AIOps) has evolved from a futuristic concept to a standard practice for enterprises that place a high value on getting ahead of the break-fix model of IT support.

AIOps proposes a solution for several sources of stress that IT operations (ITOps) face today. IT environments are becoming too complex to operate manually. The breadth of technology ITOps needs to embrace is exponentially increasing. Computing power is moving outside the data center, to the edges of the network and infrastructure problems must be addressed at ever-increasing speeds. Rather than try to outrun these trends, enterprises are throwing automation at the problem – using big data analytics, machine learning, and other AI technologies to help identify and resolve IT issues. Enter AIOps.

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